Product Questions
1. What types of plants does Verdurely offer?
Verdurely offers a wide variety of plants including Achillea (yarrow), Agastache (hummingbird mint), Allium flower bulbs, alternative lawns, Armeria (sea thrift), Asclepias (milkweed), Aster, butterfly plants, cacti and succulents, Coreopsis (tickseed), cottage garden plants, Crocus flower bulbs, Daffodil flower bulbs, deer resistant plants, desert landscaping plants, Echinacea (coneflower), Eriogonum (sulphur buckwheat), flower bulbs, flowering vines, and full sun plants.
2. Are the plants suitable for all climates?
Our plants are selected to thrive in various climates, but we recommend checking the specific plant details for suitability in your area. We also offer a range of desert landscaping plants and full sun plants for warmer climates.
Shipping and Delivery
1. What are the shipping options available?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 days after shipping. Free Shipping via EMS is available for orders over $50, with delivery times of 15-25 days after shipping.
2. How long does it take to process an order?
Orders are processed within 1-2 business days. Once processed, the delivery times depend on the shipping method chosen.
3. Do you ship internationally?
Yes, we offer global shipping except for certain remote areas in Asia.
Returns and Refunds
1. What is your return policy?
If you are not satisfied with your purchase, you can return it within 15 days of receiving it. Please contact our customer service team at [email protected] to initiate the return process.
2. How do I initiate a return?
To initiate a return, please email our customer service team at [email protected] with your order details and reason for return. We will guide you through the process.
Account and Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the account settings section.
Customer Support
1. How can I contact customer support?
You can reach our customer support team at [email protected] for any questions or concerns regarding your order.
2. What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM CST.
General Questions
1. What is the best way to care for my plants after delivery?
Each plant comes with care instructions. Generally, ensure they are planted in the appropriate soil, receive adequate sunlight, and are watered as needed. For specific care tips, refer to the product details or contact our customer support.
2. Do you offer any gardening tips or resources?
Yes, we provide gardening tips and resources on our website. You can also contact our customer support for personalized advice.
Thank you for choosing Verdurely. We are here to help you create a beautiful and thriving garden!